Returns & Exchanges
What to do if an order arrives damaged, wrong, or you've changed your mind.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact our support team within 24–48 hours of delivery with your order ID and a description (and photos, if possible) of the issue. We'll arrange a replacement or refund once reviewed.
Cancelling an Order
Orders can be cancelled free of charge before they've been processed or shipped. Once an order has shipped, it can no longer be cancelled — you'll need to request a return instead.
Refund Timing
Approved refunds are issued to your original payment method. Processing times depend on your bank or payment provider, but are typically reflected within a few business days of approval.
Eligibility
To qualify for a return or exchange, the request must be raised within the timeframe above and the item should be unused and in its original packaging where possible. Reach out to support if you're unsure whether your item qualifies — we review these on a case-by-case basis.
Start a Return
Contact us at babahubsa@gmail.com or via our contact form with your order ID to get started.