Frequently Asked Questions
Quick answers to the questions we hear most often.
How long does delivery take?
Usually 2–5 working days depending on your location and product availability. See Shipping Info for full details.
What payment methods do you accept?
All transactions are processed securely through the PayFast payment gateway. If a payment is deducted but your order isn't created, contact support with your details and we'll investigate.
Can I cancel or return an order?
Orders can be cancelled before they ship. For damaged, defective, or incorrect items, see Returns & Exchanges.
How do I update my account details?
You can update your address and contact information from your account settings. To reset a forgotten password, use the "Forgot Password" option on the login screen.
What happens to items in my wishlist or cart?
Products saved to your wishlist stay there for future purchases, and items in your cart remain saved until you check out or remove them.
How do I track my order?
Go to My Account → Order History to see the status of any order.
Still have a question?
Reach us at babahubsa@gmail.com or via our contact form.