Privacy Policy
Your Privacy Matters to Us
At BabaHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce application.
1. Information We Collect
Personal Information for Account Creation:
- Full Name — For order processing and personalization
- Email Address — For account verification and communication
- Date of Birth — For age verification and personalized offers
Checkout Information:
- Shipping Address — For product delivery
- Phone Number — For delivery coordination and updates
Payment Information:
- Card Details — Processed securely through PayFast, NOT stored on our servers
2. Data Security & Encryption
We implement industry-standard security measures to protect your data:
- Secure Storage — Data stored in secure, access-controlled databases
- Payment Security — Card details processed externally via PayFast
- No Third-Party Sharing — We do not sell or share your personal data
3. Data Retention Periods
We retain your personal data only for as long as necessary:
- Account Data — Retained while account is active, until deletion request
- Order History — 7 years (legal and tax compliance requirement)
- Support Data — 12 months from issue resolution date
- Analytics Data — 24 months, anonymized for service improvement
4. Technical Security Measures
- Passwords: Hashed using bcrypt with 12 rounds
- Payments: Processed externally via PayFast — no card data stored
- Data Sharing: No sensitive data shared with third parties
- Encryption: AES-256 for data at rest and in transit
- Access Control: Role-based access with minimum privileges
5. How We Use Your Information
- Order processing and fulfillment
- Order tracking and delivery updates
- Customer support and communication
- Order status notifications
- Service improvement and analytics
6. Third-Party Services
We work with trusted partners to provide our services:
- PayFast Payment Gateway — Secure payment processing; card details never stored with us
- Shipping Partners — Delivery services receive only necessary delivery information
Important: We do NOT share your personal data with advertisers or marketing companies.
7. Your Rights & Control
- Right to Access — View your personal data
- Right to Update — Modify your information
- Right to Delete — Request account deletion
- Data Portability — Export your data
Contact Us
For privacy-related questions or to exercise your rights, please contact our support team via email:
babahubsa@gmail.com
We typically respond to all privacy-related inquiries within 24-48 hours.
By using BabaHub, you acknowledge that you have read and understood this Privacy Policy. We are committed to continuously improving our privacy practices.
Last updated: October 21, 2024