Privacy Policy
Your Privacy Matters to Us
At BabaHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce application.
Information We Collect
Personal Information for Account Creation:
Full Name - For order processing and personalization
Email Address - For account verification and communication
Date of Birth - For age verification and personalized offers
Checkout Information:
Shipping Address - For product delivery
Phone Number - For delivery coordination and updates
Payment Information:
Card Details - Processed securely through PayFast, NOT stored on our servers
Data Security & Encryption
We implement industry-standard security measures to protect your data:
Secure Storage — Data stored in secure, access-controlled databases
Payment Security — Card details processed externally via PayFast
No Third-Party Sharing — We do not sell or share your personal data
Data Retention Periods
We retain your personal data only for as long as necessary:
Account Data — Until deletion request (Retained while account is active)
Order History — 7 years (Legal and tax compliance requirement)
Support Data — 12 months (From issue resolution date)
Analytics Data — 24 months (Anonymized for service improvement)
Technical Security Measures
Passwords: Hashed using bcrypt with 12 rounds
Payments: Processed externally via PayFast - no card data stored
Data Sharing: No sensitive data shared with third parties
Encryption: AES-256 for data at rest and in transit
Access Control: Role-based access with minimum privileges
How We Use Your Information
Order processing and fulfillment
Order tracking and delivery updates
Customer support and communication
Order status notifications
Service improvement and analytics
Third-Party Services
We work with trusted partners to provide our services:
PayFast Payment Gateway — Secure payment processing - card details never stored with us
Shipping Partners — Delivery services receive only necessary delivery information
Important: We do NOT share your personal data with advertisers or marketing companies
Your Rights & Control
Right to Access — View your personal data
Right to Update — Modify your information
Right to Delete — Request account deletion
Data Portability — Export your data
Contact Us
For privacy-related questions or to exercise your rights, please contact our support team via email:
Copy Email Address
babahubsa@gmail.com
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We typically respond to all privacy-related inquiries within 24-48 hours.
By using BabaHub, you acknowledge that you have read and understood this Privacy Policy. We are committed to continuously improving our privacy practices.
Last updated: October 21, 2024
